FAQ

Payment

What payment methods can I use to pay for my products in the Röhm eShop?

You can choose between four variants: On account, PayPal, credit card and advance payment.

May I order on account as a new customer?

The Röhm company reserves the right to demand advance payment from new customers.

What prices are shown in the Röhm eShop?

Since the Röhm is a pure B2B eShop, net prices are shown.

How can I import my desired products into the shopping cart via a CSV or Excel file?

First you need to download a sample file in the desired format. You do this by simply selecting a product and then clicking your way to the cart. Under "Cart Actions" you will find a submenu "Download cart" where you can download an example.

If you have now modified your list either in a CSV or Excel format according to your wishes, you can simply upload this file in the cart menu. Under "Upload cart" select the appropriate file format and confirm with "Import now".

Shipping

What shipping costs will I have to pay when I order?

Shipping costs within the EU are 15€. You also have the possibility to order ex works.